The SlotPesa team is here to help with any questions about casino reviews, betting guides, or the way this site works. Whether you spotted an error in a review, have a question about a listed operator, or just want to send feedback, there is a straightforward way to reach us. This page explains who we are here for, how to write to us, and what to expect after you do.
We cover the Tanzanian market and write for readers who play at online casinos and betting sites accepting TZS. If your question relates to a specific site we have reviewed - bonuses, licensing, payment methods like M-Pesa - include that detail so we can give you a precise answer rather than a general one.
Support Email
The best way to contact us is by email at [email protected]. We aim to reply within one to two business days. Messages sent over the weekend may take a little longer, but every email is read and answered.
When writing to us, use a clear subject line - something like "Review correction: [casino name]" or "Question about deposit methods" helps us route your message to the right person immediately. Vague subject lines slow things down on both sides.
Before Reaching Out
A lot of common questions are already answered across the site. If you are unsure how a welcome offer works, what wagering requirements mean, or how a particular payment method operates in Tanzania, check the relevant review or guide first. The answer is often already there, and you will get it faster that way.
If your question is about a transaction dispute, a locked account, or a withdrawal delay at a specific casino, please contact that operator's support team directly. SlotPesa is an independent review site - we do not process payments, hold accounts, or act on behalf of any operator. We cannot intervene in player disputes, though we do take documented complaints seriously when updating our reviews.
Common Topics
Most emails we receive fall into a few categories: factual corrections to a review, requests to feature or update an operator listing, partnership or advertising enquiries, and general feedback about the site. All of these are welcome. For advertising or commercial enquiries, please include a brief description of what you are proposing so we can assess it properly.
We do not accept payment to alter review scores or publish misleading content. Editorial independence is the foundation of what we do, and that is not negotiable.
Privacy
When you email us, we collect only the information you provide - your address and message content. We use it solely to respond to your query and do not share it with third parties or use it for marketing without your consent. Correspondence is retained only as long as reasonably necessary.
SlotPesa is intended for adults aged 18+. If you or someone you know needs support with gambling habits, free help is available in Tanzania through the National Council on Substance Abuse (NACSA). Setting deposit limits and taking breaks are practical first steps, and reaching out for support is always the right call.